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Service Guide
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Honored consumers, Thank you for your purchas-ing of our products. To get best service, please read our Service Guide carefully.
Quality Service: Our Company will repair the device free of charge in a year from the purchasing date if there is any quality problem caused by quality only not by man-made destroy.
The detailed conditions are as the following:
1.The device is invalid because of quality problems.
2.Problems are not caused by man-made destroy.
3.Device has never been opened personally.
4.Damages caused by the repairing technical people appointed by our company.
5.Both the warranty card and original purchasing documents are kept properly and well.
6.The base device and its accessories are kept properly and well.
7.The shell of the device including the screen is completely well without any damages.
8.The outer and inner packages are kept properly and well. |
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Customer Service
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You can obtain our service by the following ways:
1. Contact the local supplier---This is the quickest way to get technical help.
2. Online service—If you have any suggestions, questions or comments, you can go to our website to submit. We have professional people who are specializing in collecting the information from the website and will reply you accurately on time.
3. Service---If your problem can not be solved easily through local supplier , please go ahead with the following ways:
--Contact person: Miss Song
--Come to the head office of our company located in Room 1901-1910, 19F, Wisdom Centre, Bagua 1ST Road, Futian district, Shenzhen, China.
--Call service hotline: 0086-755-22200868.
--Send fax to: 0086-755- 82287796
--Send email to: 
--Write to: Overseas Market Department,Room 1901-1910,19F,Wisdom Centre,Bagua 1st road,Futian district,Shenzhen,China.
Contact person: Miss Song. Post code: 518029.
You need to provide us with the following information
1.Detailed and accurate description of your problem
2.The detailed operations which caused your problems
3.The purchasing documents or their copies
If you have complaints on our work or our distributors, please directly send your complaints and suggestions to the email address: , and the contacting person is Mr. Michael who is vice General Manager in charge of the overseas marketing. |
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